The Chase Hotel, Ross-on-Wye

The hotel offers spacious rooms with a tired look that could benefit from redecoration, but they are very clean and provide a nice view across the grounds. The service was a mix of being very helpful and efficient but lacked experience in some instances. The location, though lovely and peaceful with outside tables and parking, could be improved by being nearer the river. The dining experience was a bit of a mixed bag, with good options but some quality issues noted. The facilities were adequate, offering easy access and parking.

The hotel room I stayed in was small, probably the discount room, but it had a really nice outlook over the garden, making it a lovely quiet location. I was a bit concerned if it would be noisier on weekends if functions were held. The service was mostly friendly and efficient, although it took over 20 minutes to get served at times. The location was perfect, allowing for a quick stroll into town. The dining experience was enjoyable, particularly breakfast, and the staff were great. The facilities were decent, although there were some struggles with coping on the second day due to increased guests after an event.

I had a mixed experience at this hotel. The room had a really nice view over the garden, which was a lovely and quiet location, but it was a bit snug. The service was a bit hit or miss, with some staff barely managing a smile and others being very helpful and pleasant. The location was ideal for local travel and close to good restaurants, but there was news of it closing down. The dining was good overall, but not up to 4-star expectations. The facilities were decent, but there were some operational issues.

My stay at the hotel was delightful overall. The rooms, though a bit smaller than expected, were well-appointed and the staff was incredibly helpful, friendly, and professional. However, the service, while polite, was a bit inconsistent with some staff members being inexperienced and slow. The location was perfect, being within walking distance of town, but could have been improved with more seating options.

The Royal Hotel offers a grand and clean accommodation, but the rooms are one of the smallest we have stayed in, with very little space to get ready. The service was friendly and welcoming, however, not all staff members were engaging. The location is ideal and impressive, just a quick stroll into town. The dining experience was superb, with well-cooked meals, though there was a minor setback overheard about food quality. Facilities are good but not exceptional.